On the 29th june 2001,
Tourist Apartments Levante CLUB in Benidorm was awarded the Q Touristic
Quality Certification under the supervision from Spanish Quality Institute.
The certificate was emited by
,
certifying that the Management System of
Tourist Apartments Levante CLUB
Benidorm has been audited and found to be in accordance with the requirements
of the
standard 182001:2008.
- Reception | Maintenance of facilities.
- Catering.
- Provisioning and storage.
- Cleaning and maintenance of floors.
Q is the seal of quality of the Spanish Institute of Touristic Quality
(ICTE) that certificates the service, the facilities and the management of the tourist
companies.
The characteristics that fulfill this Sign of Quality are the following ones:
- PRESTIGIOUS, because it demonstrates the enterprise commitment
to reach the total satisfaction of the client, offering to him an excellent service.
- DIFFERENTIATING, because they can solely obtain it those establishments
that assure minimum levels on watch.
- TRUSTWORTHY, because the used mechanisms to evaluate the fulfillment
or of the requirements asked for by the Norms are not independent of the own sector
and are designed according to the intersectorial norm.
- RIGOROUS, because to obtain it it is essential to surpass tests
of objective character established in the Regulations and Norms.
Benefits of certification for the client:
- Quality assurance of products and services.
- Active participation of the client in the improvement of the establishment
(treatment of complaints and suggestions and system of surveys).
- Greater confidence in the professionalism of the personnel.
- Adjustment of the services to its expectations and necessities.
- Greater security in the election of the establishment.
More information: